Frequently Asked Questions | FAQ
We often have rent specials available. Check our website or contact us for the latest information regarding move-in specials.
We offer 3 to 18-month leases at Fix Play Lofts. Once your original lease expires, you may renew at the same month-length term, a new month-length term, or go month-to-month. We will run a credit check and background screening when you apply. You will also need to supply proof of income, a government-issued ID, and other information.
Yes! You can easily apply online. Just visit our floor plans to page to see our available homes, choose the apartment you like, the lease term that works best for you, and follow the steps to start your application.
We check your credit when you apply for an apartment. We do what is called a "soft pull." This should not affect your credit unless you have multiple soft pulls done in a short span of time. If you have a challenging credit history, we will be happy to speak with you about the resources we have which may help you secure housing at our community.
Once you have submitted all required materials, our approval process usually takes between 24 and 48 hours.
You can pay your rent in several different ways at our apartments. Our online resident portal allows you to connect a bank account (ACH), credit card or debit card for automatic payments. This will be drafted out of your account or from your card every month on a specific date, so you never have to worry about forgetting your payment! We are also happy to take your payment by certified funds or personal check at Thomas Jefferson Tower or The Murals on Niazuma office. We do not accept cash payments. Late fees will be added to any payment made after the 5th of the month. It is your responsibility to ensure your auto-draft payment has cleared your financial institution. There are fees associated with Credit and Debit Card payments. These fees are collected by the card processing agencies and do not go to our management company or community. ACH payments are always free.
When you move in, you'll receive a move-in packet with instructions about how to sign up for and log in to your resident portal. You may also receive an email from our team with instructions about setting up your portal. Your email address and provided Tcode will be used to set up and access your resident portal.
Renters insurance is mandatory at our community for all conventional units. You will need to have at least $100,000 dollars in liability coverage for your apartment. If you have not purchased a policy, we will be happy to assist you in purchasing coverage through our preferred provider, ePremium. For information regarding insurance requirements for tax credit units, please contact us. While renters insurance is not mandatory for tax credit units, it is strongly recommended.
We require a notice to vacate form 60 days prior to the end of your lease at Fix Play Lofts. We do not accept verbal notices, and failure to provide written notice 60 days in advance will result in you being responsible for any rent, late fees, or other related costs until the unit is rented. We have 60-day notice forms available in the office for your convenience.
We will send you a reminder 90 days before the end of your lease to offer a renewal. You will also see a reminder on your resident portal that your lease is due to renew soon. You may call or drop by the office to discuss renewing your lease anytime during regular business hours.
Yes, you can break your lease. Breaking your lease will result in the fee amount specified in your leasing agreement. Early notice is not required when you are breaking your lease, but you must pay the fee and turn in your keys on the day you vacate your home.
No, we do not allow residents to sublet their loft apartment on any temporary stay website such as Airbnb or Vrbo.
We occasionally offer a resident referral special. When a special is active and a friend of yours signs their lease and moves in from your referral, you will receive a cash reward. Just make sure your friend gives us your name when they take their tour and sign their lease.
Yes! You can paint your apartment. However, you will be required to repaint the apartment upon move-out.
As a convenience to our residents, we take care of setting up utility services.
Yes, we have a controlled-access gated parking lot. Parking within the lot is first-come, first-serve.
We are a pet-friendly community, and we love the happiness pets bring to Fix Play Lofts! We proudly feature several pet-friendly amenities and allow 2 pets per apartment home. We welcome cats and dogs along with fish, reptiles, and other small animals that stay in their own enclosures. Breed restrictions apply and fees and pet rent are applicable per each pet. For more information regarding our pet policy, please visit our pet-friendly living page.
Our apartments feature a stainless steel, energy-efficient appliance package including a refrigerator, stove & oven, built-in microwave, and dishwasher.
We are happy to offer furnished apartments with our partnership through CORT! We can supply everything you need, including linens and kitchen utensils. Please contact us for information about setting up your furnished apartment.
We do not have event rental space at Fix Play Lofts at this time.
We will thoroughly clean and inspect your apartment before you move in, address any maintenance issues, and provide a checklist for you to fill out and note any additional issues that are present upon your move-in. This checklist will be reviewed upon your move-out to ensure you are not charged for existing damages.
Yes! We proudly provide on-site maintenance, and we also provide 24-hour emergency maintenance services.
No, you do not have to be present if you have given us permission to enter while you are not home.
If there is something in your apartment that needs fixing, we will be glad to have our maintenance team repair it. All you have to do is notify us by requesting maintenance service through your resident portal or by calling or dropping by the office.
Yes! We offer 24-hour emergency maintenance service. If you are experiencing a life-threatening emergency, call 911! If you experience a maintenance emergency after the close of business, do not place a request through your maintenance portal. Call (205) 639-5153 and you will be given the option to choose emergency maintenance from our after-hours phone service. This is the quickest way to ensure a response from our team.
If you are locked out, we will be glad to let you into your apartment free of charge during business hours. If you have to call the emergency maintenance line, there will be a fee for the lockout service. If you lose your keys, they can be replaced, but you will have to pay the fee specified in the leasing agreement.
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